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مدیریت پرستاری 2018, 7(1): 41-50 Back to browse issues page
The effect of occupational stress on organizational citizenship nurses' behaviors: analyzing the role of organizational support
Seyed Morteza Ghayour Baghbani , Ali Pourang , Vajihe Hoshyar , Maryam Sarvar
M.A Student of Business-Strategic Management, Faculty of Accounting and Management, Imam Reza International University, Mashhad, Irann
Abstract:   (610 Views)
Introduction: One of the factors affecting organizational success is human resource who works beyond their official duties. Therefore, it is necessary to provide the necessary context for implementation of such behaviors.
Aim: The purpose of this study was to investigate the effect of occupational stress on organizational citizenship behavior with moderating role of organizational support of nurses of Imam Ali Hospital in Bojnourd.
Material & Methods: This study was a correlational descriptive study. The  sample of this study was 200 nurses of Imam Ali Hospital in Bojnourd that  According to Cochran's formula, 132 people were selected by random sampling method Standard questionnaires were used to collect data. For Occupational stress variable, as independent variable, the Spealburger model, 1991, has three physical, psychological and environmental components and organizational citizenship behavior variable as an associated variable was used by Organ and Konovsky model, 1996, which has five types of self-esteem, conscience, chivalry, civic, and literate behavior. Also, organizational support variable as a moderator variable is considered from Eisenberger et al., 1986 model. Validity of the questionnaires were verified by confirmatory factor analysis and content validity and its  reliability was measured using Cronbach's alpha (for all variables more than 0.7). The research hypotheses were tested using structural equation modeling and using Smart-pls software.
Results: The results showed that occupational stress with t-value of 2.99 affects organizational citizenship behavior with coefficient (0.441), and organizational support has moderating role in the relationship between occupational stress and organizational citizenship behavior. Also, physical, environmental and psychological factors affect organizational citizenship behavior and organizational support modifies the impact of physical and psychological factors on organizational citizenship behavior (with coefficient 0.233 & 0.251).
Conclusion: The results of this study indicate that organizational support modifies the relationship between occupational stress factors and organizational citizenship behavior. Therefore, management of Imam Ali hospital in Bojnourd can increase the status of organizational citizenship behavior among its staff and nurses by supporting its employees and nurses in the face of occupational stress and can decrease undesirable consequence of stress.
 
Keywords: occupational stress, organizational citizenship behavior, organizational support, nurse
Full-Text [PDF 587 kb]   (189 Downloads)    
Type of Study: Research | Subject: General
Received: 2018/02/14 | Accepted: 2018/05/20
References
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24. Tabarsa G, Esmaeeli M, Esmaeeli H. Factors Affecting Organizational Citizenship Behavior in a Military Hospital. Military Medicine. 2010; 44: 93-99.
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26. Hasani kakhki A, gholipour A. Organizational Citizenship Behavior: Another step to improve the organization's performance towards the customer. Commercial Journal of Research. 2007; 45: 115-145.
27. Cheung M.F.Y. The mediating role of perceived organizational support in the effects of interpersonal and informational justice on organizational citizenship behaviors. Leadership and Organization Development Journal. 2015; 34(6) :551-572. [DOI:10.1108/LODJ-11-2011-0114]
28. Hoseini M, Mehdad A, Golparvar M. Analysis of the relationship between perceived organizational support with perceived occupational stress and deviant behavior based on structural equation model. social Psychology. 2013; 28: 17-29.
29. Hariri N, Rootan S.Z, Janmohammadi M. Measure the perceived organizational support and organizational apathy Librarians. Academic Library and Information Research. 2013; 47: 397-414.
30. Kim S. Public Service Motivation and Organizational Citizenship Behavior in Korea. International Journal of Manpower. 2006; 27(8): 722-740. [DOI:10.1108/01437720610713521]
31. Naderi R, Miraki F. The effect of institutionalized organizational support on organizational citizenship behavior (Case Study: Kurdistan Provincial Police), Towsee, Human Resources Management and Logistic. 2014; 31(9): 1-22.
32. Zareie Matin H, Jandaghi Gh, Toreh N. Identification of Organizational Citizenship Behavior Factors Investigating its relationship with organizational performance, Management culture. 2006; 12(4): 31-63.
33. Katz D, Kahn R. The social psychology of organizations. New York: Wiley 1966.
34. Castro M, Armario R, Ruiz J.The Infuence Of Employee Organizational Citizenship Behavior Customer Loyalty. International. Journal Of Service Industry Management.2004; 15(1):27. [DOI:10.1108/09564230410523321]
35. dehghani M, hayavi haghighi M H, kian pory S, sheibani B. Relationships between social capitals, organizational citizenship behavior and job satisfaction among nursing staff. Quarterly Journal of Nursing Management. 2014; (1)3: 35-44.
36. Sheykhi A, Tanabandeh M, Reyhani A. Explaining the Relationship between Organizational Justice and Mediating Job Stress on Work Ethics Nurses (a case study), Journal of North Khorasan University of Medical sciences. 2016; 8(4): 693-699.
37. Ansari M.E, Mirahmadi S.M.R, Zabihzadeh K. Investigating the Relationship between Job Stress, Job Satisfaction, Organizational commitment and organizational citizenship behavior, Management and human resources in the oil industry. 2010; 13(4): 153-166.
38. Azad marzabadi A. Job stress assessment of a group of Sepah personnel, Journal of Military Medicine. 2007; 9(1): 15-22.
39. Smeltzer SC, Bara BG, Hinkle JL, Cheever kh, Brunner & Suddarths Textbook of Medical – SurgicalNursing. 11th ed. Philadelphia: Lippincott Williams & Wilkins; 2007.
40. Samadi Miarkolaei H, Samadi Miarkolaei H. The Effects of Job Stress on the Emersion of Employees' Organizational Citizenship Behavior in a Finance and Credit Institute in Mazandaran Province. J Ergo. 2016;4(2):52-59.
41. Victor P. A. Occupational stress in (inter)action: the interplay between job demands and job resources. Journal of Organizational Behavior. 2007; 26: 535–560.
42. Timrey A R, Bergman G. E. Stresses on women physicians: Consequences and coping techniques. Depression & Anxiety. 2003; 17: 180–189. [DOI:10.1002/da.10069]
43. Mahmoudirad G, bagherian F. Effects of spiritual intelligence training on nurses' job stress. Quarterly Journal of Nursing Management. 2015; (1)4: 69-79.
44. Casimir, G, Keith Ng Y. N, Wang Y.K. & Ooi G. The relationships amongst leader- member exchange, perceived organizational support, affective commitment, and in-role performance. Leadership & Organization development Journal. 2014; 35(5): 366- 385. [DOI:10.1108/LODJ-04-2012-0054]
45. Arshadi, N. The relationships of perceived organizational support (POS) whit organizational commitment, in-role performance, and turnover intention: Mediating role of felt obligation. Journal of Procedia- social and behavioral sciences. 2011; 30: 1103- 1108. [DOI:10.1016/j.sbspro.2011.10.215]
46. Jacobs G, Belschak FD, Hartog DNN. Ethical Behavior and Performance Appraisal: The Role of Affect, Support, and Organizational Justice. J Bus. 2014;121(1): 7-63.
47. Zare N, Razmjoo M, Ghaeminia M, Zeighami B, Aghamaleki Z. Effectiveness of the feedback and recalling education on quality of prescription by general practitioners in Shiraz. Zahedan Journal of Research in Medical Sciences 2008;9(4):255-261.
48. Jafari A, Amiri Majd M, Esfandiary Z. Relationship between personality characteristics and coping strategies with job stress in nurses. Quarterly Journal of Nursing Management. 2013; (4)1: 36-44.
49. Hooi, Sin Soo & Ali, Hassan. The linkage between stress and organizational citizenship behavior. International Business Management. 2016; 10 (14): 2713-2718. ISSN 1993-5250.
50. Jain AK, Cooper CL. Stress and organisational citizenship behaviours in Indian business process outsourcing organisations. IIMB Management Review. 2012; 24(3):155-163. [DOI:10.1016/j.iimb.2012.06.004]
51. Mousavi A, Hoseyni Y, Amiri L. Factors Affecting Citizenship Behavior of Banking Services Customers. Management Studies (Improvement and Transformation). 2014; 76: 59-80.
52. Danish R, Humayon A, Usman Shahid A, Waqas Ahmad H, Murtaza G. Relationship Between Perceived Organizational Support and Organizational Citizenship Behavior; a Study of Employees in National Highway Authority of Pakistan. American Journal of Economics, Finance and Management. 2015; 1: 195-199.
53. Tabarsa G, Esmaeeli M, Esmaeeli H. Factors Affecting Organizational Citizenship Behavior in a Military Hospital. Military Medicine. 2010; 44: 93-99.
54. Jamali A, Alitaghipour z, salehi M. Relationship between Occupational and Organizational Factors and Organizational Citizenship Behavior of Faculty Members of the Units of the Islamic Azad University in order to provide a suitable model. Leadership and Educational Management Islamic Azad University. 2009; 2: 87-106.
55. Hasani kakhki A, gholipour A. Organizational Citizenship Behavior: Another step to improve the organization's performance towards the customer. Commercial Journal of Research. 2007; 45: 115-145.
56. Cheung M.F.Y. The mediating role of perceived organizational support in the effects of interpersonal and informational justice on organizational citizenship behaviors. Leadership and Organization Development Journal. 2015; 34(6) :551-572. [DOI:10.1108/LODJ-11-2011-0114]
57. Hoseini M, Mehdad A, Golparvar M. Analysis of the relationship between perceived organizational support with perceived occupational stress and deviant behavior based on structural equation model. social Psychology. 2013; 28: 17-29.
58. Hariri N, Rootan S.Z, Janmohammadi M. Measure the perceived organizational support and organizational apathy Librarians. Academic Library and Information Research. 2013; 47: 397-414.
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Ghayour Baghbani S M, Pourang A, Hoshyar V, Sarvar M. The effect of occupational stress on organizational citizenship nurses' behaviors: analyzing the role of organizational support . مدیریت پرستاری. 2018; 7 (1) :41-50
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Volume 7, Issue 1 (6-2018) Back to browse issues page
فصلنامه مدیریت پرستاری Quarterly Journal of Nursing Management
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