:: Volume 4, Issue 3 (1-2016) ::
ijnv 2016, 4(3): 18-28 Back to browse issues page
The Relationship between Emotional Quotient and Conflict and Job Stress Management among nurses
Hoseyn Jenaabad1 , Naser Nastiezaie *
1- zahedan
sistan, zahedan , n_nastie1354@usb.ac.ir
Abstract:   (12400 Views)

Introduction: Nurses are susceptible to develop kinds of conflict and job stress that must be directed and controlled. Emotional quotient as an advantageous, effective and factual method is known to resolve the conflict and job stress.

Aim: this descriptive study was done for assessing relationship between emotional quotient and conflict and job stress management in Zabol hospitals' nurses..

Material & Methods: This was a descriptive-correlation study and its population was all nurses working in Zabol hospitals that (182) of them randomly selected by stratified sampling. They completed questionnaires Emotional Quotient Nwokah & Ahiauzu (2009), Vickers Conflict Management (1994) and Ellison Job Stress Management (1997) in April 2015. The reliability of the questionnaires for dimensions' Emotional Quotient were as follow: self-awareness (0.635), self-regulation (0.666), social-awareness (0.629), relational management (0.637). And it was for Job Stress Management (0.639), and for Conflict Management was (0.739). The data were analyzed by Pearson correlation analysis and multiple regression tests with using spss21 software.

Results: The correlation coefficient of self-awareness, self-regulation, social awareness and relational management, Emotional Quotient with Conflict Management were respectively: 0.673, 0.613, 0.67, 0.676, 0.808 (p<0.01). Based on regression results %43.9 Conflict Management changes can be explained based on self-awareness, social awareness, and relational management (p<0/01). The correlation coefficient of self-awareness, self-regulation, social awareness and relational management, Emotional Quotient with Job Stress Management was respectively: 0.636, 0.585, 0.648, 0.633, and 0.769 (p<0.01). Based on regression results %60.1 Job Stress Management changes can be explained based on self-awareness, social awareness and relational management (p<0.01).

Conclusion: According to ability to developing and predicting stress and conflict, Emotional Quotient training workshops is recommended for nurses.

Keywords: Emotional Quotient, Conflict Management, Job Stress Management, Nurses.
     
Type of Study: Applicable | Subject: General
Received: 2015/Sep/Tue | Accepted: 2016/Jan/Mon | Published: 2016/Jan/Tue


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