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Investigating Workflow Interruptions among Nurses: Operating Rooms with the Highest Frequency of Interruptions, What is the Role of Phone Interruptions !?
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Mohamad Abbaszadeh   , Newsha Poursaadat , Nahid Dehghan-Nayeri * |
| N,ph.D, , Department of Nursing Management, School of Nursing and Midwifery, Tehran University of Medical Sciences, Tehran, Iran , nahid.nayeri@gmail.com |
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Abstract: (403 Views) |
Introduction:
Workflow interruptions refer to pauses in human activities caused by internal and external resources. In the healthcare profession, these interruptions not only lead to work errors and jeopardize patient safety but also reduce the efficiency and productivity of staff. Therefore, accurately identifying the sources and causes of interruptions is crucial for planning to reduce this phenomenon and increase nursing productivity. The present study aims to examine the sources of workflow interruptions among nurses in government hospitals in Kashan.
Method:
This descriptive-analytical and applied study was conducted in 2024 on all nurses in government hospitals affiliated with Kashan University of Medical Sciences. Samples were randomly selected in each hospital based on the estimated sample size. Data were collected using demographic questionnaires and self-reported nursing workflow interruption questionnaires and analyzed using SPSS version 21.
Results:
A total of 300 nurses out of 330 completed the questionnaires, resulting in a response rate of 90.9%. Most participants were female (79.3%), married (76.7%), non-household heads (78.3%), and held a bachelor's degree in nursing (82.3%). The highest frequency of interruptions was reported in the operating rooms, surgery, psychiatric, and ICU wards. Overall, the most significant interruptions were related to answering phone calls, delays in the presence of colleagues, equipment malfunctions, and sudden patient requests.
Conclusion:
In Kashan hospitals, the highest number of nursing workflow interruptions was reported in operating rooms. Therefore, the nursing management of these hospitals should implement appropriate solutions to reduce interruptions, thereby improving patient safety and the efficiency and quality of healthcare services in operating rooms and other departments.
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| Keywords: Patient safety, Workflow interruption |
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Type of Study: Research |
Subject:
Special
Received: 2024/11/30 | Accepted: 2024/12/28 | Published: 2024/12/30
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