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Conflict and its Management in Intensive Care Units
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Tahmineh Azizzadeh1   , Naser Mozaffari1 , Masoumeh Aghamohammadi * |
1- Ardabil University of Medical Sciences, School of Nursing and Midwifery
Ardabil University of Medical Sciences, School of Nursing and Midwifery, Ardabil University of Medical Sciences, School of Nursing and Midwifery , agamohammadim@gmail.com |
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Abstract: (3375 Views) |
Introduction: Nurses in the intensive care unit experience job conflicts due to the poor condition of patients and the complexity of the work environment. If these conflicts are not identified and managed, they can lead to problems, violence in the workplace, reduced motivation, and quality of nursing care and thus harm to patients.
Methods: The study was a descriptive- analytical research. The study population included nurses of intensive care units of educational and medical centers and social security hospitals in Ardabil, from which 240 people who were eligible to enter the study were selected. The data collection tools were demographic data form and Dubrin conflict levels and Robbins conflict management strategies questionnaires. Data were analyzed by SPSS v.23 using descriptive (frequency, mean and standard deviation) and inferential statistics (Pearson correlation coefficient, t-test and ANOVA).
Results: According to the results, most nurses (84.2%) experienced moderate levels of conflict. Nurses were using conflict management styles of avoiding (44.92±11.52), solution-oriented (38.27±11.72) and control (30.44±8.53) respectively. There was a significant relationship between nurses' job conflict with hospital (P=0.01) and workplace ward (P=0.025). Also, the relationship between conflict management strategies with age, sex, employment status and workplace of nurses was significant (P<0.05).
Conclusion: Most nurses experienced moderate levels of conflict and they used the avoidance strategy to manage conflicts. Therefore, it is recommended that nursing managers, by adopting appropriate methods for resolving conflicts, help reduce them in the workplace and thus improve the quality of nursing care. |
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| Keywords: Conflict, Conflict Management, Nursing, Intensive Care Unit |
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Full-Text [PDF 243 kb]
(1360 Downloads)
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Type of Study: Research |
Subject:
Special
Received: 2021/06/19 | Accepted: 2021/10/27 | Published: 2021/11/1
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