[Home ] [Archive]   [ فارسی ]  
:: Main :: About :: Current Issue :: Archive :: Search :: Submit :: Contact ::
:: Volume 5, Issue 1 (6-2016) ::
مدیریت پرستاری 2016, 5(1): 29-39 Back to browse issues page
Nurses’ empathy with patient: the effect of perceived social supports and ethical responsibility to patient
Habibollah Ranaei Kordshouli , Ahmad Allahyari Bouzanjani
Associate Professor shiraz university
Abstract:   (1497 Views)

Introduction: Nurses’ empathy with patients as a ethical behavior to respect the patients’ dignity, always has been considered by hospital managers and policy makers in the health systems. In this regard, it is important to identify the anttecedence that we can increase these behaviors among the nurses by them.
Aim: Current study aimes to test a model that explain the effective factores on nurses’ empathetic behavior with patients.Method: Using the convenience sampling method, a sample of 143 nurses in a public hospital were selected and the data were gathered. Data were gathered by the (perceived organizational support: POS) questionaire, nurses’ job engagement measure and Responsibility measure. Its reliability by Cronbach (α= 0.71-0.91) in diferrent doains. Also, the measure of nurses’ empathetic behavior was designed by researcher. Finally, using the SPSS software, data were analysed, and the structural equation modeling with partial least squares approach (Smart PLS Software) was used to analyse the relationships among the variables.
Results: According to the faindings, both affective and instrumental dimention of percived social supports, have positive effects on nurses’ job engagment (respectively β: 0.27, T: 2.41 and β: 0.34, T: 3.13). Moreover, nurses’ job engagement and their ethical responsibility positively have 0.28 and 0.45 effect on their empathy with patients; respectively with T: 3.50 and T: 5.37.
Conclusion: Based on results suggest to nurse managers by providing social support for nurces, as a managerial factor, nurses’ ethical responsibility as an individual factor, must be incentive them; positively can be reflected in their empathetic behavior with patients.

Keywords: ethical responsibility, job engagement, percived social supports, nurses’ empathy
Full-Text [PDF 297 kb]   (563 Downloads)    
Type of Study: Research | Subject: Special
Received: 2016/04/12 | Accepted: 2016/09/17 | Published: 2017/06/3
1. Rasheed A, Khan S, Ramzan M. Antecedents and consequences of employee engagement: The case of Pakistan. Journal of Business Studies Quarterly. 2013;4(4):183-200.
2. Rich BL, Lepine JA, Crawford ER. Job engagement: Antecedents and effects on job performance. Academy of management journal. 2010;53(3):617-35. [DOI:10.5465/amj.2010.51468988]
3. Andrew OC, Sofian S. Individual factors and work outcomes of employee engagement. Procedia-Social and Behavioral Sciences. 2012;40:498-508. [DOI:10.1016/j.sbspro.2012.03.222]
4. Hart PM, Caballero CL, Cooper W, editors. Understanding Engagement: Its Structure, Antecedents and Consequences2010: International Academy of Management and Business Summer Conference, Madrid.
5. Caesens G, Stinglhamber F, Luypaert G. The impact of work engagement and workaholism on well-being: The role of work-related social support. Career Development International. 2014;19(7):813-35. [DOI:10.1108/CDI-09-2013-0114]
6. Taipale S, Selander K, Anttila T, Nätti J. Work engagement in eight European countries: The role of job demands, autonomy, and social support. International Journal of Sociology and Social Policy. 2011;31(7/8):486-504. [DOI:10.1108/01443331111149905]
7. Sawang S. Is there an inverted U-shaped relationship between job demands and work engagement: The moderating role of social support? International Journal of Manpower. 2012;33(2):178-86. [DOI:10.1108/01437721211225426]
8. Eisenberger R, Armeli S, Rexwinkel B, Lynch PD, Rhoades L. Reciprocation of perceived organizational support. Journal of applied psychology. 2001;86(1):42. [DOI:10.1037/0021-9010.86.1.42]
9. Aselage J, Eisenberger R. Perceived organizational support and psychological contracts: A theoretical integration. Journal of Organizational Behavior. 2003;24(5):491-509. [DOI:10.1002/job.211]
10. Tardy CH. Social support measurement. American Journal of Community Psychology. 1985;13(2):187-202. [DOI:10.1007/BF00905728]
11. Chan ANW. Social support for improved work integration: Perspectives from Canadian social purpose enterprises. Social Enterprise Journal. 2015;11(1):47-68. [DOI:10.1108/SEJ-07-2014-0033]
12. Moeller C, Chung-Yan GA. Effects of social support on professors' work stress. International Journal of Educational Management. 2013;27(3):188-202. [DOI:10.1108/09513541311306431]
13. Chen-Chi C, Cheng-Chieh W. Multilevel analysis of work context and social support climate in libraries. Aslib Proceedings. 2013;65(6):644-58. [DOI:10.1108/AP-05-2012-0051]
14. Chiu S-F, Yeh S-P, Huang TC. Role stressors and employee deviance: the moderating effect of social support. Personnel Review. 2015;44(2):308-24. [DOI:10.1108/PR-11-2012-0191]
15. Md-Sidin S, Sambasivan M, Ismail I. Relationship between work-family conflict and quality of life: An investigation into the role of social support. Journal of Managerial Psychology. 2010;25(1):58-81. [DOI:10.1108/02683941011013876]
16. Rudolph CW, Michel JS, Harari MB, Stout TJ. Perceived social support and work-family conflict: A comparison of Hispanic immigrants and non-immigrants. Cross Cultural Management: An International Journal. 2014;21(3):306-25. [DOI:10.1108/CCM-01-2013-0002]
17. Johnson H, Worthington R, Gredecki N, Wilks-Riley FR. The impact of forensic work on home life: The role of emotional labour, segmentation/integration and social support. The Journal of Forensic Practice. 2016;18(1): null.
18. Rathi N, M. B. Work-family conflict and job and family satisfaction: Moderating effect of social support among police personnel. Equality, Diversity and Inclusion: An International Journal. 2013;32(4):438-54. [DOI:10.1108/EDI-10-2012-0092]
19. Buttigieg SC, West MA. Senior management leadership, social support, job design and stressor-to-strain relationships in hospital practice. Journal of Health Organization and Management. 2013;27(2):171-92. [DOI:10.1108/14777261311321761]
20. Lee LY, Veasna S, Wu WY. The effects of social support and transformational leadership on expatriate adjustment and performance: The moderating roles of socialization experience and cultural intelligence. Career Development International. 2013;18(4):377-415. [DOI:10.1108/CDI-06-2012-0062]
21. Currie P, Dollery B. Organizational commitment and perceived organizational support in the NSW police. Policing: an international journal of police strategies & management. 2006;29(4):741-56. [DOI:10.1108/13639510610711637]
22. Newman A, Thanacoody R, Hui W. The effects of perceived organizational support, perceived supervisor support and intra-organizational network resources on turnover intentions: A study of Chinese employees in multinational enterprises. Personnel Review. 2011;41(1):56-72. [DOI:10.1108/00483481211189947]
23. Aubé C, Rousseau V, Morin EM. Perceived organizational support and organizational commitment: The moderating effect of locus of control and work autonomy. Journal of managerial Psychology. 2007;22(5):479-95. [DOI:10.1108/02683940710757209]
24. Casimir G, Ngee Keith Ng Y, Yuan Wang K, Ooi G. The relationships amongst leader-member exchange, perceived organizational support, affective commitment, and in-role performance: A social-exchange perspective. Leadership & Organization Development Journal. 2014;35(5):366-85. [DOI:10.1108/LODJ-04-2012-0054]
25. Bardi A, Schwartz SH. Values and behavior: Strength and structure of relations. Personality and social psychology bulletin. 2003;29(10):1207-20. [DOI:10.1177/0146167203254602]
26. Boeve-de Pauw J, Van Petegem P. A cross-cultural study of environmental values and their effect on the environmental behavior of children. Environment and Behavior. 2013;45(5):551-83. [DOI:10.1177/0013916511429819]
27. Gholipour A. Organizational Behavior Management (Individual Behavior). Tehran: SAMT; 2012.
28. Hammer LB, Kossek EE, Yragui NL, Bodner TE, Hanson GC. Development and validation of a multidimensional measure of family supportive supervisor behaviors (FSSB). Journal of Management. 2008.
29. Schaufeli WB, Bakker AB, Salanova M. The measurement of work engagement with a short questionnaire a cross-national study. Educational and psychological Measurement. 2006;66(4):701-16. [DOI:10.1177/0013164405282471]
30. Jackson AL, Wade JE. Police perceptions of social capital and sense of responsibility: An explanation of proactive policing. Policing: an international journal of police strategies & management. 2005;28(1):49-68. [DOI:10.1108/13639510510580977]
31. Gladstein GA. Understanding empathy: Integrating counseling, developmental, and social psychology perspectives. Journal of counseling psychology. 1983;30(4):467. [DOI:10.1037/0022-0167.30.4.467]
32. Hair Jr JF, Hult GTM, Ringle C, Sarstedt M. A primer on partial least squares structural equation modeling (PLS-SEM): Sage Publications; 2013.
33. Fornell C, Larcker DF. Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research. 1981:39-50. [DOI:10.2307/3151312]
34. Ryan RM. Psychological needs and the facilitation of integrative processes. Journal of personality. 1995;63(3):397-427. [DOI:10.1111/j.1467-6494.1995.tb00501.x]
35. Li Y, Wei F, Ren S, Di Y. Locus of control, psychological empowerment and intrinsic motivation relation to performance. Journal of Managerial Psychology. 2015;30(4):422-38. [DOI:10.1108/JMP-10-2012-0318]
Send email to the article author

Add your comments about this article
Your username or Email:

Write the security code in the box >

XML   Persian Abstract   Print

Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Ranaei Kordshouli H, Allahyari Bouzanjani A. Nurses’ empathy with patient: the effect of perceived social supports and ethical responsibility to patient. مدیریت پرستاری. 2016; 5 (1) :29-39
URL: http://ijnv.ir/article-1-410-en.html

Volume 5, Issue 1 (6-2016) Back to browse issues page
فصلنامه مدیریت پرستاری Quarterly Journal of Nursing Management
Persian site map - English site map - Created in 0.06 seconds with 30 queries by YEKTAWEB 3701