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:: Volume 5, Issue 3 And 4 (1-2017) ::
مدیریت پرستاری 2017, 5(3 And 4): 27-37 Back to browse issues page
The effect of nursing care quality assurance program in ambulatory care center on the patient’s satisfaction undergoing cataract surgery and their families
Maryam Vahedi , Zohreh Vanaki# * , Robabeh Memarian
#Associate Professor of Nursing, Faculty of Medical Sciences, Tarbiat Modares University, Tehran, Iran , vanaki_z@modares.ac.ir
Abstract:   (6095 Views)
Introduction: worldwide, cataract surgery and its nursing care are outpatient and ambulatory which has always been a focus of the treatment center on achieving ways to ensure its quality assurance.
Aim: This study was to determine the effect of nursing care quality assurance program in the eye outpatient center on satisfaction rate of patients undergoing cataract surgery and their families which was conducted at Day Clinic Specialty and Subspecialty of Helal Iran in 2016.
Method: This study was a semi-expetimental study for 100 patients and 108 patients’ families which have been selected non – randomly and during discharge, they completed the author-made satisfaction questionnaire. Validity of the questionnaires was determined by content validity and reliability through internal consistency with alpha Cronbach’s (α = 0.49). At first, satisfaction of patients and patients’ families in the control group was measured and then the intervention of the nursing quality assurance program by establishing a Quality Assurance Committee at the Center, providing care standards, writing nurses’ job descriptions in this regard, improving nurses and monitoring the implementation of care standards; was executed about 1 month and then satisfaction of samples was measured in case group. The data were analyzed by SPSS software version 23 using descriptive and inferential tests.
Results: Results showed that overall mean satisfaction score of patients from nursing care and its dimension in control group and case group was 2.4 and 3.2 respectively. Statistical test (T-test) showed that there was significantly difference with P<001/0 between two groups. Overall mean satisfaction score of families from nursing care and its dimension in control group and case group was 2.4 and 3.3 respectively which statistical test (T-test) showed that there was significantly difference with P<001/0 between two groups.
Conclusion: It is suggested that nursing managers use this program to ensure the quality of nursing care in other outpatient centers.
 
Keywords: ambulatory care, cataract, eye outpatient center, nursing care quality assurance, satisfaction of patients and families
Full-Text [PDF 288 kb]   (1688 Downloads)    
Type of Study: Applicable | Subject: Special
Received: 2017/01/1 | Accepted: 2017/05/27 | Published: 2017/08/14
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Vahedi M, Vanaki# Z, Memarian R. The effect of nursing care quality assurance program in ambulatory care center on the patient’s satisfaction undergoing cataract surgery and their families. مدیریت پرستاری 2017; 5 (3 and 4) :27-37
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Volume 5, Issue 3 And 4 (1-2017) Back to browse issues page
فصلنامه مدیریت پرستاری Quarterly Journal of Nursing Management
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