[Home ] [Archive]   [ فارسی ]  
:: Main :: About :: Current Issue :: Archive :: Search :: Submit :: Contact ::
Main Menu
Home::
Journal Information::
Articles archive::
For Authors::
For Reviewers::
Registration::
Contact us::
Site Facilities::
::
Search in website

Advanced Search
..
Receive site information
Enter your Email in the following box to receive the site news and information.
..
:: Volume 5, Issue 2 (7-2016) ::
مدیریت پرستاری 2016, 5(2): 18-25 Back to browse issues page
Factors affecting conflict among emergency nurses
Mohsen Ganji Zadeh , Manizheh Naderi * , Mansoureh Mansoureh Zaghari Tafreshi , Kianoush Niroumand Zandi
Lecturer in Department of Management, School of Nursing and Midwifery, Shahid Beheshti University of Medical Sciences, Tehran, Iran , MANIGEH.NADERI@gmail.com
Abstract:   (6341 Views)
Introduction: The phenomenon of conflict in health system has always been problematic and has entailed the reduction in performance of the staff and the increase in health-care costs. Conflict is one of the inevitable aspects of daily lives of the nurses, especially in emergency department and it has different causes.
Aim: This study has been conducted with the aim of identifying the extent of conflict and factors influencing it among the nurses in emergency department in Shahid Beheshti University of Medical Sciences.
Method: In this descriptive study, 147 nurses were selected by cluster sampling from the emergency departments of six teaching hospitals affiliated with Shahid Beheshti University of Medical
Sciences. Data collection tools were researcher-made questionnaire that assessing the factors influencing conflict in two dimensions of individual and institutional factors. It’s reliability via internal consistency was measured (α=0.74 and ICC=0.82). The data were analyzed statistically using SPSS V.16.
Results: Out of 147 nurses who participated in the study, (81%) were women and the average age of all the participants was 30.82. Coefficient variation showed that personal factors (73.64) had more influence on conflict among nurses in the emergency department than institutional factors (22.62).
Conclusion: These results would be increase awareness among nurse managers about factors causing conflict and this cause awareness among emergency nurses that they try to eliminate or reduce these factors. And by this promote nursing care quality.
 
Keywords: conflict, emergency department, institutional factors, individual factors, nurses
Full-Text [PDF 295 kb]   (2907 Downloads)    
Type of Study: Applicable | Subject: Special
Received: 2015/08/16 | Accepted: 2017/04/26 | Published: 2017/06/24
References
1. Radfar F, Hozori MJ, Tvafyan SS, Compare the attitude of the employees and managers of hospitals affiliated to Tehran University of Medical Sciences in relation to the management of conflict management. Journal of School of Public Health and Institute of Health Research. 2011., 9 (1): 66-59 .[Persian].
2. Turabi A, Akbari F, Arab M. Conflict management strategies among hospital administrators Lorestan. Hakim Research Journal. 2008: 11 (2): 58-54[Persian].
3. Amiri M. Knowledge, Attitude and Practice (KAP) managers SHahroud School of Medical Sciences in the field of conflict management. Knowledge horizon. 2006: (4) Yes (12): 56-50. [Persian].
4. Spaho K. Organizational Communication and Conflict Management. Management.2013: 18(1), 103-118.
5. Brinkert R. A literature review of conflict communication causes, costs, benefits and interventions in nursing. Journal of Nursing Management 2010:18, 145-156. [DOI:10.1111/j.1365-2834.2010.01061.x]
6. Taghipur A. Dejban R. Dezfooli KHadem G. Naami A. examined the relationship between communication skills and conflict resolution styles empowerment of managers. Quarterly social psychology research. 2011:1 (2) 44-17. [Persian].
7. Turani S. Ahmadi B. Caramy A. correlation between emotional intelligence and conflict, nurses and head nurses in emergency departments in hospitals of Iran University of Medical Sciences. Health Promotion Management. 2014: 3 (3): 46-37[Persian].
8. Payami Bousari M. Ebrahimi H. Ahmadi F. Abedi HA. Types and major causes of conflicts experienced by nurses: a qualitative analysis. Journal of Zanjan University of Medical Sciences. 2008: 16 (65): 76-67. [Persian].
9. Nekoeimoghadam M. Delavari SA. Slajafeh, M. GHorbani MH. the relationship between leadership styles and conflict management strategies used by senior and middle managers at teaching hospitals in Kerman. Quarterly Hospital.2010: 9 (1 and 2): 66-57.
10. Masoumpour SM. Rahimi SH Kharazmi E. Kavousi. Mosalah Nejad H. Abedi Z. Assessing waiting time in emergency department of Shahid Faghihi Hospital, Shiraz and presenting appropriate strategies using quality function deployment (QFD) method. Hakim.2013: 16 (2): 168-159. [Persian].
11. Mahmoudi H. Ebadi AS. Salimi H. Najafi MS. Mokhtari Nouri c. Shokrollahi F. Effect of nurse communication with the patient's level of anxiety, depression and stress in emergency Department. Journal of Critical Care Nurses.2010: 1 (3): 12-7.[Persian].
12. Tengilimoglu D. Kisa A. The Health Care Manager. 2005:1 (24) 55-60 [DOI:10.1097/00126450-200501000-00009]
13. Panahi M. Pourreza A. Akbari F. Rahimi A. Khalili Z. Sources of conflict between doctors and nurses in hospitals in the city of Ardabil. Quarterly Hospital.2013: 12 (4): 38-31. [Persian].
14. Esmailzadeh S. Survey of Comparative Frequency, Severity and Level of Conflict in ICU nurses in Academic and Non- Academic hospitals in Yazd. ShahidBeheshtiUniversity of Medical Sciences Faculty of Nursing and Midwifery,2011. [Persian].
15. Mousavian A. Pakzad A. Mirzad A. The impact of conflict on trust in the workplace. Police Human Development Address: 2009:6 (26) 87-73. [Persian].
16. Esmailzadeh S. Survey of Comparative Frequency, Severity and Level of Conflict in ICU nurses in Academic and Non- Academic hospitals in Yazd. Shahid Beheshti University of Medical Sciences Faculty of Nursing and Midwifery,2011.
17. Ergeneli A. Conflict Process & Conflict Handling. Hacettepe University Faculty of Economics and Administrative Sciences.2007: 1-29
18. Azoulay E. Prevalence and factors of intensive care conflict. American Journal of Respiratory Critical Care.2009:180 (9) 853-860. [DOI:10.1164/rccm.200810-1614OC]
19. Kaitelidou D. Kontogianni A. Galanis P. Siskou O. Mallidou A. Pavlakis A. Kostagiolas P. THeodorou M. Liaropoulos L. Conflict management and job satisfication in pediatric hospital in Greece. Journal of Nursing‌Management, 2012: 2,571-578
20. Dehghan Nayeri N. Negarandeh R. Conflict among Iranian hospital nurses: a qualitative study. Human Resources for Health. 2009: 7 (25) 1-8 [DOI:10.1186/1478-4491-7-25]
21. Moisoglou I. Panaglotis P. Galanis P. Siskou O. Maniadakis N. Kaiteldyu D. Conflict Management in a Greek public hospital: collaboration or avoidance? International Journal of Caring Sciences, 2014. 7. 75-82.
Send email to the article author

Add your comments about this article
Your username or Email:

CAPTCHA



XML   Persian Abstract   Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Ganji Zadeh M, Naderi M, Mansoureh Zaghari Tafreshi M, Niroumand Zandi K. Factors affecting conflict among emergency nurses. مدیریت پرستاری 2016; 5 (2) :18-25
URL: http://ijnv.ir/article-1-345-en.html


Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Volume 5, Issue 2 (7-2016) Back to browse issues page
فصلنامه مدیریت پرستاری Quarterly Journal of Nursing Management
Persian site map - English site map - Created in 0.06 seconds with 37 queries by YEKTAWEB 4645