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:: Volume 6, Issue 3 And 4 (2-2018) ::
مدیریت پرستاری 2018, 6(3 And 4): 28-37 Back to browse issues page
Emotional work strategies of managers and job performance of nurses
Zahra Riahi Paghaleh Mis, Behrooz Rezaei# Dr , Seyed Habibollah Hosseini Dr
#Assistant Professor, Nursing & Midwifery Faculty, Falavarjan Branch, Islamic Azad University, Isfahan, Iran
Abstract:   (544 Views)
Introduction: The efficiency of a hospital in providing appropriate care services requires effective communication between managers and nursing staff. Emotional skills are an important factor in the effectiveness of leadership and organizational success of managers. Effective managerial emotional display can be effective in improving employee performance.
Aim: The purpose of this study was to determine the relationship between the emotional display of nursing managers and the performance of nursing staff.
Methods: A cross-sectional, descriptive, and correlational study was conducted in a teaching hospital in Tehran, 2015. The sample consisting 120 nurses and 15 nurse mangers was selected via convenience sampling method. The research instruments were the Dyndorff (2005) emotional display questionnaire and Paterson's (1990) job performance questionnaire, whose reliability was confirmed by Cronbach's alpha of 0.76 and 0.83 respectively in previous studies. Performance questionnaire was completed by staff (nurses and head nurses) and emotional display questionnaire was completed by managers (head nurses and supervisors) via self reported method. Data were analyzed by Spearman correlation coefficient using SPSS software at a significance level of 0.05.
Results: The real and deep emotional display strategies of managers were in high level (66.7%) and the performance of nursing staff was in excellent level (90%). Among emotional labor strategies only the real emotional display of managers had a positive correlation with job performance of the nursing staff (P = 0.020, r = 0.203). The emotional labor strategies of managers and the job performance of nursing staff had no significant relationship with personal characteristics (P >0.05).
Conclusion: The high level of emotional labor strategies may cause emotional exhaustion and burnout in nursing mangers. So the health assessment and providing proper psychological interventions for managers are necessary. Also, emotional display strategies of nursing managers are measured in self-assessment. It raises the awareness of managers in this field, and helps them to apply effective emotional display strategies to develop staff performance.
Keywords: Emotional Labor, Emotional Display Strategies, Job Performance, Nursing Managers, Hospital Nursing Staff
Full-Text [PDF 263 kb]   (37 Downloads)    
Type of Study: Research | Subject: Special
Received: 2018/01/16 | Accepted: 2018/02/17 | Published: 2018/02/17
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Riahi Paghaleh Z, Rezaei# B, Hosseini S H. Emotional work strategies of managers and job performance of nurses. مدیریت پرستاری. 2018; 6 (3 and 4) :28-37
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Volume 6, Issue 3 And 4 (2-2018) Back to browse issues page
فصلنامه مدیریت پرستاری Quarterly Journal of Nursing Management
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