[Home ] [Archive]   [ فارسی ]  
:: Main :: About :: Current Issue :: Archive :: Search :: Submit :: Contact ::
Main Menu
Journal Information::
Articles archive::
For Authors::
For Reviewers::
Contact us::
Site Facilities::
Search in website

Advanced Search
Receive site information
Enter your Email in the following box to receive the site news and information.
:: Volume 1, Issue 2 (En 2012) ::
مدیریت پرستاری 2012, 1(2): 55-62 Back to browse issues page
The effect of participatory supervision program for nurses on patients’ satisfaction in medical- surgical wards
Fateme Amrolahi mishavan , Robabe Memarian * , Zohre Vanaki
Nursing department, Faculty of medicine, Tarbiat modares university, Tehran, Iran , memari_r@modares.ac.ir
Abstract:   (21408 Views)
Introduction:Supervision is the most important steps in management because it complete the management cycle. Today, because of fast growing health care sciences and developing health professionals, we need to accurate techniques of supervision that we could be sure that health care providers have enough knowledge and skills toprovide safe patient care.
Aim:This study aimed to determine the effect of participatory supervision program for nurses on patients’ satisfaction in Medical-Surgical Wards.
Method:This is a quasi- experimental study that performed in caseand control groups as before and after intervention in 2011. One hundred sixty patients were selected with non-randomized sampling ineach stage in one of the selected hospitals in Shiraz city. Data were gathered by two questionnaires: Patients’ demographic information and patient satisfaction questionnaire. This latter had validity and internal consistency reliability (Cronbach’s alpha) was (α=0.9).The Participatory supervision program which was included nursingprocess, supervision, feedback, and nurses’ performance evaluation implemented by clinical nurses, supervisors and head nurses during 3 months and then, its effect on patients’ satisfaction evaluated. Data collected were analyzed by Wilcoxan and Mann-whitny tests and also the software SPSS 19.
Results: Wilcoxan test showed that patient satisfaction in control group was not significant, in before and after intervention (p=0.31). But results showed that patient satisfaction in case group increased significantly in before and after intervention (p=0.00).Also, Mann Whitney test showed significant differences between two groups after the intervention (p=0.00).Of course before intervention there was not significant deference between two groups (p=0.06).
Conclusion: The results showed that the participatory supervision program for nurses improves patients’ satisfaction. Therefore, it is recommended that nurse managers include this program in their plans for improving quality of nursing cares in hospitals. Because, it’s contain is nursing process implementation, supervision, feedback and nurse performance appappraisal.
Keywords: clinicael nurse, medical- surgical wards, participatory supervision, patient satisfaction
Full-Text [PDF 466 kb]   (2812 Downloads)    
Type of Study: Research | Subject: Special
Received: 2012/04/29 | Accepted: 2013/10/6 | Published: 2013/10/6
1. Hossini M. Fundamental of nursing management. 1st Ed., Tehran: Boshra publisher, Tohfe 2008.[persian].
2. PourAbdollahi Ardekani M. The relationship between managers' personal variables with their supervision styles. Quarterly Journal of educational management research 2009; 1: 131-144.[persian].
3. Patricia M, Christo N. Participation age. [M. Eslamie, trans.]. 2nd Ed., Tehran: Cultural researches office. 2000.
4. Mardani M, Shahraki Vahed A, Hamedi Shahraki S. Study of supervision beliefs and styles of conflict resolution in nursing staff. Journal of Medical Ethics and Medical History. 2010; 3(3): 65-73. [persion].
5. Brunero S, Stein-parbury J. The effectiveness of clinical supervision in nursing: an evidenced based literature review. Australian journal of advanced nursing. 2002; 25(3): 86-94.
6. Habashizade A. The effects of applying the coaching role by clinical supervisors on the nurses' morale and patients' satisfaction [MSc thesis]. Nursing. Tehran: Tarbiat Modares Uneversity 2007.[persian].
7. Khodayarian M. The effects of clinical competency-based advancement program on the C.C.U nurses' quality of work life. [MSc thesis].Nursing. Tehran: Tarbiat Modares Uneversity 2007.[persian].
8. Khodayarian M, Vanaki Z. Strategies to increase effectiveness of continuing education programs and professional promote of graduates. Proceeding of National Conference on Clinical Teaching in Nursing and Midwifery, Tabriz: University of Medical Sciences 2006.[persian].
9. Heshmati Nabavi F, Memarian R, Vanaki Z. Clinical Supervision System: A Method for improving educational performance for nursing personnel. Iranian Journal of Medical Education. 2008; 7(2):257-266.[persian].
10. Blackford J, Street A. The potential of peer clinical supervision to improve nursing practice. Clinical effectiveness in nursing. 1999; 2:205-212. [DOI:10.1016/S1361-9004(98)80057-5]
11. Hajinezhad M, Rafii F, Jafarjalal E, Haghani H. Relationship between nurse caring behaviors from patients' perspectives and their satisfaction. Iran Journal of Nursing. 2007; 49(20): 73-83.[persian].
12. Sheikh Taheri A, Farzandipoor M, Sadughi F. Satisfaction of the referrers to admission unit in hospitals of Medical University of Kashan. 2006. Journal of Health Administration 2007; 29(10): 15-24.[persian].
13. Sedghyani A. Evaluation of clinical health care and hospital standards. 1st Ed. Tehran: Senobar publisher 1996.[persian].
14. Andaleeb SS, Siddiqui N, Khandakar Sh. Patient satisfaction with health services in Bangladesh. Health policy and planning. 2007; 22(4): 263- 273. [DOI:10.1093/heapol/czm017]
15. Aroa T. Facilitating effective performance appraisal of nurses. The Nursing journal of India.2004; 95(8): 177-181.
16. Kilminster S. Understanding the nature and purpose of clinical and educational supervision. InnovAiT. 2010; 3(10): 615-618. [DOI:10.1093/innovait/inp264]
17. Ghods A A. Design and psychometric of patient satisfaction questionnaire from nursing care.[Ph.D thesis]. Nursing. Tehran: Tarbiat Modares Uneversity. 2011.[persian].
18. Heshmati Nabavi F. The effect of the applying the clinical supervision system on the quality of the patient education. [Msc thesis]. Nursing.Tehran: Tarbiat Modares Uneversity 2003.[persian].
19. Paunonen M. Promoting nursing quality through supervision. Journal of Nursing Staff Development. 1991; 7(5): 229-33.
20. Ghabeljoo M. Apply the management skills in nursing. 1st Ed., Tehran: Hedayat publisher. 1989. [persion].
21. Emamzade Ghasemi H, Vanaki Z, Dehghan Nayeri N, Salehi T, Salsali M, Faghihzade S. Performance evaluation in management by objective and its impact on quality of nursing cares. Journal of Hayat. 2007; 13(3): 5-15.[persian].
22. Seyf Rabiee M, Shahidzade A. patients' satisfaction in Hamedan hospitals and its influencing factors. Journal of Payesh . 2006; 4(5): 271-279.[persian].
Send email to the article author

Add your comments about this article
Your username or Email:


XML   Persian Abstract   Print

Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Amrolahi mishavan F, Memarian R, Vanaki Z. The effect of participatory supervision program for nurses on patients’ satisfaction in medical- surgical wards. مدیریت پرستاری 2012; 1 (2) :55-62
URL: http://ijnv.ir/article-1-78-en.html

Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Volume 1, Issue 2 (En 2012) Back to browse issues page
فصلنامه مدیریت پرستاری Quarterly Journal of Nursing Management
Persian site map - English site map - Created in 0.05 seconds with 37 queries by YEKTAWEB 4652